Starter
Consistent after-hours coverage
$2,100 / month
30 support hours included
Up to 25 users
$70/hour effective rate
Up to 25 users
$70/hour effective rate
Starting plan
Discuss StarterLive coverage · Weekdays 5 PM – Midnight · Weekends 8 AM – 8 PM
After-hours IT support.
For Atlanta businesses.
Your IT team clocks out at 5 PM. We clock in. Remote and onsite IT support every weekday evening — so your business never waits until morning for a fix. We're your after-hours IT insurance for Atlanta businesses and MSPs — whether your team works late, remote, or hybrid.
5 PM
We clock in
15 min
Billing minimum
$55/hr
Health Check rate
20 min
callback
$440
To start (trial)
Small Business Special
Big IT help.
A small-business budget.
$1,500 for 20 support hours
Keep your business moving with IT support that fits your schedule. Use your 20-hour block during normal business hours, evenings or weekends—an effective rate of $75 per hour.
A practical choice for small businesses that need help with everyday IT issues, planned improvements or extra support when the team gets busy.
Ask about the $1,500 special →20 hours of support; not unlimited coverage. Contact us to confirm scheduling, service scope and package terms.
After-Hours IT Support·
5 PM to Midnight Weekdays·
Remote & Onsite Support·
Splashtop Remote Access·
Virus Removal & Cleanup·
WiFi & VPN Troubleshooting·
Microsoft 365 Support·
Vendor Escalation·
Weekend Retainer Available·
After-Hours IT Support·
5 PM to Midnight Weekdays·
Remote & Onsite Support·
Splashtop Remote Access·
Virus Removal & Cleanup·
WiFi & VPN Troubleshooting·
Microsoft 365 Support·
Vendor Escalation·
Weekend Retainer Available·
What we cover
Everything that
breaks after 5.
Every common issue your team would normally get called about at 6 PM. We handle it so they don't have to.
Password & MFA Reset
Account unlocks, MFA re-enrollment, and remote access issues — resolved same evening.
REMOTE
VPN & Remote Access
VPN drops, split-tunnel issues, remote desktop failures diagnosed and fixed remotely.
REMOTE
Email & Microsoft 365
Outlook, Teams, SharePoint, OneDrive sync, and shared mailbox access problems.
REMOTE
WiFi & Dead Zone Fix
We fix WiFi issues and dead zones with WiFi Mesh systems. Coverage gaps, SSID config, AP placement — resolved onsite.
REMOTE + ONSITE
Laptop & Desktop Support
Performance issues, application errors, remote OS repair, and device troubleshooting.
REMOTE + ONSITE
Printers & Peripherals
Printer offline, driver conflicts, scanner connectivity, and USB peripheral issues.
REMOTE + ONSITE
Virus & Malware Removal
Full scan, threat removal, system verification, and incident report. Same session.
REMOTE + ONSITE
Vendor Escalation
We work directly with your ISP, Microsoft, firewall vendors, and software publishers on your behalf.
ON YOUR BEHALF
Cybersecurity Best Practices
Strong passwords, MFA enforcement, EDR setup, patch management, data backup, and incident response — protecting your business after hours.
PROACTIVE
RMM Monitoring & Management
We monitor and manage your environment using NinjaOne, N-able RMM, ConnectWise RMM, and SentinelOne — proactive alerts, patch enforcement, and endpoint protection around the clock.
PROACTIVE
WiFi & Mesh WiFi Setup
Office and WFH WiFi design including mesh systems, heat map surveys, AP placement, and secure SSID configuration.
OFFICE + WFH
IT Support Insurance
We're IT problem solvers.
Not just a help desk.
After5HelpDesk are IT problem solvers — we give your business a competitive advantage with evening IT support. While your competitors' IT stops at 5 PM, ours keeps going, catching issues before they cost you a morning, a client, or a day of downtime. Think of it as insurance for your Business: every evening, whether something breaks or not, your business is covered.
Monthly block-hour support
Buy more hours.
Pay less per hour.
After-hours IT support for businesses with up to 25 users starts at $2,100/month with 30 prepaid support hours. Work with a designated technician for remote and phone support, vendor escalation, and onsite assistance. Time is billed in 15-minute increments; onsite visits carry an additional $100 dispatch fee. Larger plans support growing teams.
Standard
More hours for ongoing support
$2,600 / month
40 support hours included
Up to 60 users
$65/hour effective rate
Up to 60 users
$65/hour effective rate
Save $200/month
Discuss StandardProfessional
Lowest hourly rate
$3,300 / month
60 support hours included
Up to 100 users
$55/hour effective rate
Up to 100 users
$55/hour effective rate
Save $900/month
Discuss Professional100+ users? We’ll quote a custom support plan around your team, environment, and coverage needs. Request a custom quote.
Included with every plan
Remote and phone support, vendor escalation, a designated technician, and 15-minute billing increments. Onsite support is available with a $100 dispatch fee per visit; support time draws from your block.
Coverage: Weekdays 5 PM–Midnight · Weekends 8 AM–8 PM.
Additional charges: Overage $125/hour. After 10 PM starts at $125/hour; emergency support $150/hour. Scheduled weekend rates apply separately and are confirmed in your service agreement.
Monthly terms: Paid in advance. Hours do not roll over; unused hours are applied to preventive maintenance, security improvements, and training. Cancellation requires 60 days’ notice.
New clients: IT Health Check & Tune-Up at $55/hour for 8–10 hours ($440–$550). Fee credited toward your first block if you sign within 30 days.
Savings compare the same number of included hours at the Starter rate of $70/hour: 40 × $70 − $2,600 = $200; 60 × $70 − $3,300 = $900. User limits and support-hour allowances are separate; these plans do not include unlimited support.
How Our Block Rates Compare to the Industry
Choose predictable monthly support starting at $2,100 for 30 hours — with a designated technician, clear overage rates, and a 20-minute callback.
New client offer
IT Health Check
& Tune-Up.
An IT Health Check & Tune-Up at $55/hr — paid in advance. Day 1 starts with a 1-hour onsite visit. We assess your entire environment and deliver written recommendations. We improve your business from day one.
✓ We are your IT Support Insurance
✓ Evaluation report is yours either way
✓ Most clients are live within one week
💡 Trial credit: Sign a block-hour package within 30 days and your trial fee ($440–$550) is credited toward your first month.
Health Check Rate
$55
/hour
8 hours
$440
9 hours
$495
10 hours
$550
IT Health Check includes
Full onsite assessment
Network evaluation
Software update review
Hardware & firmware check
Security gaps, MFA coverage, data & backup — plain-English recommendations
📋
Client Requirements
To support your environment we require active licenses and support on: Microsoft 365, Server (supported version), Firewall (active contract), Managed Switch, Software Licenses (compliant), and Vendor Authorization.
⚠️ Unlicensed systems: Best-effort support only at emergency rate — no guarantee of resolution, no liability for data loss. Temporary until licensing is restored. Contract note: If a license lapses during engagement, support pauses until renewed.
On It at 5.
IT support until Midnight.
Professional IT support every evening — for less than the cost of one MSP emergency call.
Get after-hours coverageNeed more than after-hours coverage?
Fractional IT Manager
Get senior-level IT leadership without hiring a full-time employee. I manage your IT Support, streamline your processes, and keep your systems running — part-time, on-demand, or evenings (5PM–Midnight).
$4,000–$10,000/MO
6–18 MONTH TERM
10–75 EMPLOYEES
✓ Ticket triage + escalation
✓ Managing junior IT staff
✓ Documentation + SOPs
✓ Onboarding/offboarding
✓ Vendor management
✓ Monthly reporting
Explore co-managed IT support
Common Questions
Straight answers.
No fine print games.
What after-hours coverage actually includes, and what happens to the hours you don't use.
🛡️
Is after-hours IT Support coverage really like insurance?
Yes — unused hours automatically convert into preventive maintenance, so your business stays protected whether or not anything breaks. You're essentially buying assurance that issues are handled before they become outages.
🔐
Do you handle cybersecurity and EDR, not just break-fix issues?
Absolutely. Coverage includes full cybersecurity support:
- EDR setup and monitoring
- MFA enforcement
- Patch management
- Malware detection and removal
Your after-hours team isn't just reactive — we're actively defending your environment.
🔄
What preventive work is included besides fixing problems?
Preventive tasks include:
- Firmware updates
- Windows and Server patching
- Antivirus and EDR scans
- Staff security awareness training
These reduce vulnerabilities and keep systems stable overnight.
⚠️
What's the biggest risk of not having after-hours coverage?
Ransomware, account lockouts, and system outages don't wait for business hours. Overnight downtime often costs more than an entire month of coverage — and issues discovered in the morning usually take longer, and cost more, to fix.
🤝
Do you work with our existing IT staff, or only as a standalone provider?
Both. We offer co-managed IT alongside your existing staff for evenings, weekends, and overflow tickets, plus fractional IT management if you don't have a dedicated IT manager.
Get started
Let's talk about
tonight.
30-minute discovery call. We'll map your current after-hours gap and improve your business operations starting week one.
Phone
Kenneth Dorsey · IT Manager
Support
Coverage Hours
5 PM – Midnight Weekdays · 8 AM – 8 PM Weekends
Full Service Site
Start a conversation
We respond within one business day.